My PnP Bottles Review
Pick and Pay Bottles Grocery delivery – a review | Going Solar
My Checkers Sixty60 Review
Checkers Sixty60 Delivery – a review | Going Solar

Both orders I made had teething issues.
Process for managing issues on both apps / services is a bit lacking, as is driver training.
Overall the Checkers app is substantially better, although limited in the size of orders you can make (one motorbike load). The Checkers App substitution mechanism is highly non-optimal though, as it needs to be done on a item by item basis. I also couldn’t see any “specials” via the App. i.e Store Card specials. If you wanted to get those, you’d need to go to the shops in person. Not sure why that can’t be integrated into the App – they have your store card details already in there, tie it in! PnP had some specials in app, although similarly to Checkers, none of the PnP store card specials are listed.

Both options really need you to check the order you’ve received VERY carefully – (ideally before the driver tries to leave). In my view, both need to provide a printout of the order that you can sign off on. Preferably making the driver make you sign., which other delivery companies do. Neither do that yet.

Was unhappy at the time with the checkers substitution that I couldn’t return. I have noted that you can select “don’t substitute” items, but again, its seriously inadequate when you need to select that individually, per item, per order.   I should probably deduct a point from my scoring for that UIX atrocity.

Packaging for Checkers was a lot more re-usable, and more environmentally friendly. The brown paper bags are great. The PnP plastic ones are horrid, and not re-usable – there definitely needs to be some attempt made to make that packaging better – we only have one planet PnP…

Would I use either again?

While the overall ease of use of the Checkers Sixty60 process was a lot better, the limited ordering for the relatively high cost of delivery makes it less worthwhile for me, especially when its not 60 minute delivery. I checked again today in their app, and I got offered delivery options for tomorrow only – nothing for today (and that was when I checked at 11am this morning).

The PnP Bottles app – while buggy, at least lets you order more items, and that in itself makes it more worthwhile, as the value proposition is better. Not sure that its fair on the delivery driver though – especially if they only deliver by Motorbike.
I’ve seen the Tuk-tuk’s roaming around before where I live – why aren’t those being used? That edges it slightly over the Checkers ordering for me, even with the wobbly edges.

As I know people that know people, ahem 🙂 I’ve forwarded both reviews, and my summary to relevant people at both companies, and will update if I get any feedback.

Pick n Pay Bottles Feedback
Pick n Pay are the first to get back to me – relatively quickly too!
Their response arrived a day after my request for info to them.

Pick n Pay’s reply in full below (any personal information has been redacted)